Draft, pending legal review
what we collect
- The service address you enter to check availability.
- If you ask for a call: your name, mobile phone number, email address (optional) and the time of day you prefer.
- If you order online: your name, mobile phone number, email address, the plan and options you chose, the order number and installation date Kinetic gives you, whether a deposit or AutoPay applied, and the payment confirmation number from Kinetic's payment page.
- A record of your consent: the exact wording you agreed to (to be contacted, or to Kinetic's order terms), the date and time, and the page you were on.
- Your IP address and browser details (user agent), which our server receives with every request and which we keep with your consent record.
credit check, account pin and payment.
Kinetic requires a credit check for new customers. If you order online, the checkout asks for your Social Security number and your authorization for that check. Your SSN is sent once, over an encrypted connection, from our server to Kinetic. We do not store it, log it, keep it in your browser or put it in a link, and it is cleared from the page after the check.
You also choose a 4-digit account PIN, which you will use when you contact Kinetic about your account. It goes to Kinetic with your order and is handled the same way: we do not store or log it. The verification code Kinetic texts or emails you is passed to Kinetic with your order and is not stored by us either.
If a deposit or AutoPay applies, you pay on Kinetic's own secure payment page, shown inside the checkout. Your card or bank details go straight to Kinetic and never touch this site; we receive only a payment confirmation number. We do not ask for your date of birth.
what we never keep
We never store your Social Security number, account PIN, verification codes, or card or bank details. If you request a call instead of ordering online, our form does not ask for any of them.
why we use it
We use your address to ask Kinetic whether service is available and which plans and prices it offers there. When you order online, we use your details to create your account and place the order with Kinetic, and we keep the order details so we can help you with it, for example if the installation needs to be rescheduled. We use your contact details to call or text you back about Kinetic internet service, as you requested, and to keep a record that you agreed to be contacted.
who we share it with
Your address is sent to Kinetic to check availability. If you go ahead with an order, the details needed to place it are sent to Kinetic, including your SSN for the credit check and your account PIN. Your callback request or order summary (without SSN, PIN, codes or payment data) is also stored in our call-center system, operated for us by NSTAR, so an agent can follow up. If you start an online order and do not finish it, we may use the contact details you entered to reach you about that order. We do not sell your information, and this site runs no advertising pixels or third-party analytics.
how long we keep it
We keep your contact details, service address, chosen plan, Kinetic order number and installation date for as long as we are helping with your request or order, and afterwards only as long as we need a record of the order and of your consent. You can ask us to delete it at any time (see below). Kinetic keeps its own records of your account under its own policies.
cookies and storage
We do not set tracking cookies. Your browser may remember the last address you typed on this site so you don't have to enter it again; that copy stays on your device and you can clear it with your browser settings.
opting out and your choices
Reply STOP to any text message to stop texts. To ask us to stop calling, or to see or delete the information we hold about you, email [email protected].
contact
Questions about this policy: [email protected]. See also our terms of use.